AI Act Customer Due Diligence Response Letter

AI Act Customer Due Diligence Response

Increasingly, customers and procurement teams ask vendors to demonstrate AI Act readiness before signing a contract. A concise, structured due-diligence response — your role, the system, your compliance status, your documentation, and a responsible contact — can be the difference between winning and losing the deal. DocuGov.ai turns the questionnaire into a clean vendor assurance response.

Understanding your situation

A customer, partner, or procurement team has asked you to evidence how your AI product or service complies with the EU AI Act as part of vendor due diligence.

What you need to prepare

✓The due-diligence questionnaire or request
✓Your role and the product/system in scope
✓Your compliance status and supporting documentation
✓Data-protection and security measures (GDPR overlap)
✓A summary suitable for the customer's vendor file
✓A responsible contact

Related templates & guides

AI Act Compliance Request Response Generator

🏛️ Authority

The requesting customer, partner, or procurement team.

⚖️ Legal basis

Regulation (EU) 2024/1689 obligations relevant to your role; GDPR where personal data is processed; contractual AI-compliance clauses.

Expert tips

1Answer the questionnaire's questions directly and in its order.
2Provide a short compliance summary the customer can file.
3Reference documentation you can share under NDA if needed.
4Address the GDPR overlap if the system processes personal data.
5Give a named contact for technical or legal follow-up.

Frequently Asked Questions

What does a customer expect in an AI due-diligence response?

A direct answer to each question, identification of your role and the product in scope, your compliance status, references to supporting documentation, treatment of any GDPR overlap, and a named contact for follow-up.