Understanding your situation
You were charged fees you did not authorize (banking, telecom, subscription, utilities), contacted the provider, and the issue was not resolved. You want to escalate the case to an ombudsman office or regulator.
What you need to prepare
- ✓Provider name and account/reference number
- ✓Statements/invoices showing the disputed charges
- ✓Proof of your complaint to the provider and their response
- ✓Dates and amounts of the disputed fees
- ✓What resolution you want (refund, correction, cancellation)
🏛️ Authority
Ombudsman office / consumer protection authority / sector regulator (varies by country)
Expert tips
- 1.Attach invoices/statements and keep calculations clear
- 2.Explain why the charge is unauthorized or unfair
- 3.State a specific remedy and deadline for resolution
- 4.Include evidence you tried to resolve it directly first
Document you need
📄
Formal complaint
Learn more →
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